Anyone who has ever had any dealings with the Federal government can understand the problems when dealing with bureaucracy.
A few years ago, I was in charge of a government project, and there was an emergency - we needed urgent toner cartridges in order to print out our operational orders. I was told to go fill out a Purchase Order-Invoice-Voucher and have it signed by the Contracting officer in order to requisition supplies.
That seemed easy enough, but the contracting officer was busy, as he was pre-occupied with having to determine his retirement eligibility and pension. He told me that if I could get his Notification of Personnel Action completed, then he would sign my form. So, I devoted my attention to that.
In the course of that, though, I found out that there was something wrong with his financial history, which is why we couldn't get an accurate accounting of the retirement eligibility. It seems that he was also a property manager, and couldn't contact a borrower of a loan from Fannie Mae, so I needed to complete the Deed-for-Lease Program Cancellation. This would notify Fannie Mae that the borrower was no longer eligible for a deed-in-lieu of foreclosure.
The problem was that I couldn't contact the borrower. The borrower was a Major in the Army, and I had no idea where he was currently stationed. But I realized I could consult his Record of Emergency Data and find his family members. I finally found his sister, who told me that there was an issue with his military record.
It turns out he wasn't a Major, but rather had the rank of Sergeant Major. That was why I couldn't locate him, as the military records were all messed up. To correct it, I needed him to fill out the Application for Correction of Military Record. Once that was complete, his record would be fixed.
But it seems the Sergeant Major had recently become to legal guardian of his niece, and before he could do anything else, he had to file a Notice Concerning Fiduciary Relationship. Once he completed that, then he would then fill out all of his missing paperwork which would solve the issues with the contracting officer, who would then be free to sign my form so we could get our toner cartridges.
Bureaucracy can be such a headache!
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